Delivery Information

1. Free delivery service for purchases up to HK$400 to office areas or self pick-up at SF Express Centres.
2. Also with some residential areas at free of charges, please give us address for checking in advance. If necessary, please pay extra fee directly to the delivery man.
3. Delivery is not available to Airport, Lantau Island and outlying islands. Please contact us to check if your address is included for free delivery services.
4. For purchase amount below HK$400, an additional HK$50 service charge is required.
5. After we have received your order and payment, deliveries will be arranged during working hours. For special delivery date and time arrangement requests, please contact us.
6. Payment Methods
   
   PayPal
   Select PayPal Checkout in your Shopping Cart or pay now to:
   payment@newbase.com.hk
   
   

Bank Transfer

   Bank Name: The Hong Kong and Shanghai Banking Corp. Ltd.
   
Account Number: 497-213041-838

   Account Name: New Base Trading Co.
   
   PayMe
   
   
   WeChat Pay
   
   
   AliPay
   
   
   
7. Please contact us to check stock availability before making payment.

If you have any questions, please feel free to contact us!
 
+852 2415 1258
 
+852 5512 5059
Email

Returns & Refunds Policy

1. Will email or Whatsapp for confirmation after receive order.
2. Items cannot be returned or refunded for non-quality reasons. If the items you receive have quality issues, please contact us within 2 days upon receipt. Items must be returned with original packaging.
3. If out of stock after paid, we will refund or you can change with different items, we will contact you for details.
4. Refund to your relevant payment account which you applied to settle the payment or other means as agreed with you, the refund process will take within 7 working days upon confirmation.
5. If there is any dispute, New Base reserves the right of final decision.